{"id":4813,"date":"2015-03-30T08:15:01","date_gmt":"2015-03-30T08:15:01","guid":{"rendered":"http:\/\/plumbing.themerex.net\/?page_id=4813"},"modified":"2015-07-16T15:16:47","modified_gmt":"2015-07-16T15:16:47","slug":"help-center","status":"publish","type":"page","link":"https:\/\/perlotkg.it\/?page_id=4813","title":{"rendered":"Help Center"},"content":{"rendered":"<div class=\"sc_section sc_aligncenter\"> <div class=\"sc_content main\" style=\"margin-top:60px !important;margin-bottom:40px !important;\"><\/div> <h3>Support Policy<\/h3> <div class=\"sc_line sc_line_style_solid\" style=\"margin-bottom:65px;width:104px;border-top-width:1px;border-top-style:solid;border-top-color:#e8e9e9;\"><\/div> <div class=\"sc_content main\"><\/div> <\/div> <div class=\"sc_section sc_aligncenter\" style=\"margin-bottom:60px !important;\"> <div class=\"sc_content main\"> <div class=\"columnsWrap sc_columns sc_columns_count_2\"> <div class=\"columns1_2 sc_column_item sc_column_item_1 odd first\" style=\"text-align:left;;\"> <ul class=\"sc_list sc_list_style_iconed\"  > <li class=\"sc_list_item icon-record odd first\">To get a <b>pre-purchase advice<\/b>, you may post in the theme\u2019s forum<\/li> <li class=\"sc_list_item icon-record even\">To get a response more promptly, you are recommended to use our <b>Ticket-system<\/b><\/li> <li class=\"sc_list_item icon-record odd\">We try to answer your questions within <b>1-10 hours<\/b>. However, if any delay occurs it doesn\u2019t mean that we forgot about you. Some of the issues require testing and analyzing, so we could help you more profoundly.<\/li> <\/ul> <\/div> <div class=\"columns1_2 sc_column_item sc_column_item_2 even\" style=\"text-align:left;;\"> <ul class=\"sc_list sc_list_style_iconed\"  > <li class=\"sc_list_item icon-record odd first\"><b>Please, note!<\/b> We do not support queries if you do not have a purchase code.<\/li> <li class=\"sc_list_item icon-record even\">Item support <b>does not include:<\/b><\/p>\n<ul>\n<li>Customization and installation services<\/li>\n<li>Support for third party software and plug-ins<\/li>\n<\/ul> <\/li> <\/ul> <\/div> <\/div> <\/div> <\/div> <div class=\"sc_section\" style=\"background-image:url(http:\/\/plumbing.themerex.net\/wp-content\/uploads\/2015\/02\/form-bg.png);\"> <div class=\"sc_section sc_aligncenter columns3_5\" style=\"margin-top:95px !important;\"> <h3>How to use our Support System<\/h3> <div class=\"sc_line sc_line_style_solid\" style=\"width:104px;border-top-width:1px;border-top-style:solid;border-top-color:#e8e9e9;\"><\/div> ThemeRex technical support is always there to assist their users<br \/>\nwith all their technical questions regarding ThemeRex products. <\/div> <div class=\"sc_section sc_aligncenter\" style=\"margin-top:50px !important;margin-bottom:55px !important;\"> <div class=\"sc_content main\"> <div class=\"columnsWrap sc_columns sc_columns_count_2\"> <div class=\"columns1_2 sc_column_item sc_column_item_1 odd first\" style=\"text-align:left;;\"> <figure class=\"sc_image  sc_image_align_left sc_image_shape_square\"  ><img src=\"http:\/\/plumbing.themerex.net\/wp-content\/uploads\/2015\/03\/macbook-support.png\" alt=\"sc_image\" \/><\/figure> <\/div> <div class=\"columns1_2 sc_column_item sc_column_item_2 even\" style=\"text-align:left;;\"> <ol class=\"sc_list sc_list_style_ol\"  > <li class=\"sc_list_item odd first\">In the <b>\u2018Item Details\u2019<\/b> there is a clickable banner <b>\u201cSupport Sys\u201d<\/b>using which you are getting into tickets.<\/li> <li class=\"sc_list_item even\">Or you may simply use this link <strong><a href=\"http:\/\/themerex.ticksy.com\">themerex.ticksy.com<\/a><\/strong><\/li> <li class=\"sc_list_item odd\">Enter your <b>purchase key<\/b> and register in the system<\/li> <li class=\"sc_list_item even\">To avoid confusing, please use for Support System <b>your ownThemeForest login<\/b><\/li> <li class=\"sc_list_item odd\">Fill out the <b>ticket form<\/b><\/li> <\/ol> <\/div> <\/div> <\/div> <\/div> <\/div> <div class=\"sc_section\"> <div class=\"sc_section sc_aligncenter\" style=\"margin-top:95px !important;\"> <h3>How to find a purchase key<\/h3> <div class=\"sc_line sc_line_style_solid\" style=\"width:104px;border-top-width:1px;border-top-style:solid;border-top-color:#e8e9e9;\"><\/div> <\/div> <div class=\"sc_section sc_aligncenter\" style=\"margin-bottom:40px !important;\"> <div class=\"sc_content main\"> <div class=\"columnsWrap sc_columns sc_columns_count_2\"> <div class=\"columns1_2 sc_column_item sc_column_item_1 odd first\" style=\"text-align:left;;\"> <figure class=\"sc_image  sc_image_align_left sc_image_shape_square\"  ><img src=\"http:\/\/plumbing.themerex.net\/wp-content\/uploads\/2015\/03\/iPad-Air-2.png\" alt=\"sc_image\" \/><\/figure> <\/div> <div class=\"columns1_2 sc_column_item sc_column_item_2 even\" style=\"text-align:left;;\"> <ol class=\"sc_list sc_list_style_ol\" style=\"margin-top:40px;\"  > <li class=\"sc_list_item odd first\">Open the <b>\u2018downloads\u2019 tab<\/b> in your account<\/li> <li class=\"sc_list_item even\"><b>Find our theme<\/b> in the list of products<\/li> <li class=\"sc_list_item odd\">Click <b>\u2018download\u2019<\/b> button, and in the drop down menu select <b>\u201clicense sertificate &amp; purchase code\u201d<\/b><\/li> <\/ol> <\/div> <\/div> <div class=\"columnsWrap sc_columns sc_columns_count_3\"> <div class=\"columns1_3 sc_column_item sc_column_item_1 odd first\" style=\"text-align:center;;\"> <span class=\"sc_icon icon-pencil sc_aligncenter\" style=\"font-weight:700;font-size:32px;color:#1bbde8;\"><\/span> <div class=\"sc_button sc_button_style_global round sc_button_size_huge roundButton fullSize global huge\" style=\"margin-top:30px;margin-bottom:40px;\"><a href=\"#\" class=\"\">create ticket<\/a><\/div> <\/div> <div class=\"columns1_3 sc_column_item sc_column_item_2 even\" style=\"text-align:center;;\"> <span class=\"sc_icon icon-speechbubble sc_aligncenter\" style=\"font-weight:700;font-size:32px;color:#1bbde8;\"><\/span> <div class=\"sc_button sc_button_style_global round sc_button_size_huge roundButton fullSize global huge\" style=\"margin-top:30px;margin-bottom:40px;\"><a href=\"#\" class=\"\">discussion<\/a><\/div> <\/div> <div class=\"columns1_3 sc_column_item sc_column_item_3 odd\" style=\"text-align:center;;\"> <span class=\"sc_icon icon-sheet sc_aligncenter\" style=\"font-weight:700;font-size:32px;color:#1bbde8;\"><\/span> <div class=\"sc_button sc_button_style_global round sc_button_size_huge roundButton fullSize global huge\" style=\"margin-top:30px;margin-bottom:40px;\"><a href=\"http:\/\/plumbing.themerex.net\/doc\" class=\"\">doc<\/a><\/div> <\/div> <\/div> <\/div> <\/div> <\/div> <div class=\"sc_section\" style=\"background-color:#f4f4f4;\"> <div class=\"sc_section sc_aligncenter\" style=\"margin-top:95px !important;\"> <div class=\"sc_content main\"> <h3>Support Team<\/h3> <div class=\"sc_line sc_line_style_solid\" style=\"width:104px;border-top-width:1px;border-top-style:solid;border-top-color:#e8e9e9;\"><\/div> We create our themes with a thought of our customers, thereforeour team works hard to provide you best technical support in the world. <\/div> <\/div> <div class=\"sc_content main\"> <div class=\"sc_section sc_aligncenter columns4_5\" style=\"margin-top:50px !important;margin-bottom:10px !important;\"> <div class=\"sc_team_style_1 sc_team\"><div class=\"sc_columns columnsWrap\"> <div class=\"columns1_3\"><div class=\"sc_team_item sc_team_item_1 odd first\"><div class=\"sc_team_item_avatar\"><img class=\"wp-post-image\" width=\"370\" height=\"370\" alt=\"Irvin.jpg\" src=\"http:\/\/plumbing.themerex.net\/wp-content\/uploads\/2015\/03\/Irvin.jpg\"><\/div><div class=\"sc_team_item_info\"><h3 class=\"sc_team_item_title\">Irvin<\/h3><div class=\"sc_team_item_position theme_accent2\"><\/div><\/div><\/div><\/div> <div class=\"columns1_3\"><div class=\"sc_team_item sc_team_item_2 even\"><div class=\"sc_team_item_avatar\"><img class=\"wp-post-image\" width=\"370\" height=\"370\" alt=\"Andy.jpg\" src=\"http:\/\/plumbing.themerex.net\/wp-content\/uploads\/2015\/03\/Andy.jpg\"><\/div><div class=\"sc_team_item_info\"><h3 class=\"sc_team_item_title\">Andy<\/h3><div class=\"sc_team_item_position theme_accent2\"><\/div><\/div><\/div><\/div> <div class=\"columns1_3\"><div class=\"sc_team_item sc_team_item_3 odd\"><div class=\"sc_team_item_avatar\"><img class=\"wp-post-image\" width=\"370\" height=\"370\" alt=\"Katerine.jpg\" src=\"http:\/\/plumbing.themerex.net\/wp-content\/uploads\/2015\/03\/Katerine.jpg\"><\/div><div class=\"sc_team_item_info\"><h3 class=\"sc_team_item_title\">Katerine<\/h3><div class=\"sc_team_item_position theme_accent2\"><\/div><\/div><\/div><\/div> <\/div><\/div> <\/div> <\/div> <\/div> <div class=\"sc_section\" style=\"background-color:#5c6e8b;\"> <div class=\"sc_content main\" style=\"margin-top:40px !important;margin-bottom:25px !important;\"> <div class=\"sc_section sc_aligncenter\"> <span class=\"sc_highlight\" style=\"color:#ffffff;font-size:14px;text-transform: uppercase; letter-spacing: 1.75px; font-weight: 700;\">If you have complaints about the work of our support staff,<br \/>\nplease inform us about your issue via email<\/span> <\/div> <div class=\"sc_section sc_aligncenter\"> <div class=\"sc_button sc_button_style_light transparent sc_button_size_big transparentButton light big\" style=\"margin-top:20px;\"><a href=\"?page_id=2148\" class=\"\">contact us<\/a><\/div> <\/div> <\/div> <\/div> ","protected":false},"excerpt":{"rendered":"Support Policy To get a pre-purchase advice, you may post in the theme\u2019s forum To get a response more promptly, you are recommended to use our Ticket-system We try to answer your questions within 1-10 hours. However, if any delay occurs it doesn\u2019t mean that we forgot about you. Some of the issues require testing [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help Center - Perlot KG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/perlotkg.it\/?page_id=4813\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center - Perlot KG\" \/>\n<meta property=\"og:url\" content=\"https:\/\/perlotkg.it\/?page_id=4813\" \/>\n<meta property=\"og:site_name\" content=\"Perlot KG\" \/>\n<meta property=\"article:modified_time\" content=\"2015-07-16T15:16:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\">\n\t<meta name=\"twitter:data1\" content=\"5\u00a0Minuten\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/perlotkg.it\/#website\",\"url\":\"https:\/\/perlotkg.it\/\",\"name\":\"Perlot KG\",\"description\":\"Heizungs- und sanit\\u00e4re Anlagen - Riscaldamento e impianti sanitari\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/perlotkg.it\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/perlotkg.it\/?page_id=4813#webpage\",\"url\":\"https:\/\/perlotkg.it\/?page_id=4813\",\"name\":\"Help Center - Perlot KG\",\"isPartOf\":{\"@id\":\"https:\/\/perlotkg.it\/#website\"},\"datePublished\":\"2015-03-30T08:15:01+00:00\",\"dateModified\":\"2015-07-16T15:16:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/perlotkg.it\/?page_id=4813#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/perlotkg.it\/?page_id=4813\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/perlotkg.it\/?page_id=4813#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/perlotkg.it\/\",\"url\":\"https:\/\/perlotkg.it\/\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@id\":\"https:\/\/perlotkg.it\/?page_id=4813#webpage\"}}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/perlotkg.it\/index.php?rest_route=\/wp\/v2\/pages\/4813"}],"collection":[{"href":"https:\/\/perlotkg.it\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/perlotkg.it\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/perlotkg.it\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/perlotkg.it\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4813"}],"version-history":[{"count":0,"href":"https:\/\/perlotkg.it\/index.php?rest_route=\/wp\/v2\/pages\/4813\/revisions"}],"wp:attachment":[{"href":"https:\/\/perlotkg.it\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}